Last Updated: 9 FEB 2025

Thank you for shopping at ArchKart.com. Since our products are digital architecture designs, all sales are considered final. However, we strive to ensure customer satisfaction and have outlined our refund policy below.

1. No Refunds on Digital Products

Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations once a design has been downloaded. Please review product details carefully before making a purchase.

2. Eligibility for Refunds

Refunds may be granted under the following exceptional circumstances:

• Duplicate Purchase: If you accidentally purchased the same design twice, you may request a refund for the duplicate transaction.
• Corrupt or Unusable File: If the downloaded file is corrupted or cannot be accessed, and the issue cannot be resolved within a reasonable timeframe.
• Misrepresentation: If the purchased design significantly differs from the description or preview images provided on our platform.

3. How to Request a Refund

To request a refund under the eligible conditions:

• Contact us at [Insert Support Email] within 7 days of purchase.
• Provide your order details, proof of purchase, and a description of the issue.
• Our team will review your request and respond within 5-7 business days.

4. Vendor Responsibilities

Since ArchKart.com operates as a marketplace, individual architects are responsible for accurately describing their designs. If a refund request is due to misrepresentation, the respective vendor may be required to issue the refund.

5. Contact Us

If you have any questions about our refund policy, please reach out to our support team at [Insert Support Email]. We are happy to assist you.

By making a purchase on ArchKart.com, you agree to this refund policy.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@Archkart.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Due to the nature of digital products, we do not offer refunds, exchanges.

Need help?

Contact us at Info@Archkart.com for questions related to refunds .